Some heating oil customers have complained that suppliers have changed the price of a heating oil order between it being ordered and delivered, a practice that Barton Petroleum actively discourages. We have a quote form on each page of our website pages and we will contact you with a final price.
You have the same consumer rights when you buy heating oil as you do most other goods and services, which is covered in law by the Sale of Goods Act. If your supplier makes a mistake or tries to change the agreed price, you can take action against it. Our full consumer rights guide to the Sale of Goods Act can help if you are experiencing problems with your heating oil order.
To reduce the risk of getting a nasty surprise in your heating order bill, always get a written confirmation of the order including amount, price and delivery time scales. If you order over the phone this is classed as ‘distance selling’ so your supplier must give you certain information such as your right to cancel.
To further help avoid problems, ensure your supplier has written confirmation of where your tank is and how to get to it.