Which? has reported that some heating oil customers have complained that suppliers have changed the price of a heating oil order between it being ordered and delivered. It’s worth checking what the terms and conditions of your purchase are as some can specify that the contract isn’t formed until the oil is dispatched.
If a contract allows for the price to be increased after it has been agreed it should generally give you a right to cancel if the new price is too high.
But if there is an issue with the oil, such as it being sludgy and unusable, you have the same consumer rights as you do most other goods and services, which is covered in law by the Sale of Goods Act.
Which? has a full consumer rights guide to the Sale of Goods Act can help if you are experiencing problems with your heating oil order, which you can find on their website here
To reduce the risk of getting a nasty surprise when you receive your bill, always get a written confirmation of the order that includes the amount of oil you’re ordering, the price and delivery timescales. If you order over the phone this is classed as a ‘distance selling contract’, so your supplier must give you certain information, such as the price agreed or, where this isn’t possible, how it will be calculated as well as any additional payments. But it’s worth noting that the ‘cooling-off’ period under the Consumer Contracts Regulations distance selling regulation, where you can cancel within 14 days, doesn’t apply to heating oil.
Here at Barton Petroleum, we have a quote form (at the top of each webpage) where we will contact you with our latest home heating prices. Once the quote is accepted we will deliver your heating oil within 48 hours, so there will be no unpleasant surprises come the time when you pay for your order.